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SHIPPING POLICY
At Innotech, we are dedicated to offering our valued clients a remarkable shopping experience that encompasses quick and dependable shipping. Our shipping policy aims to provide you with all the necessary information to guarantee that your order is processed, dispatched, and delivered to you swiftly and efficiently.
DOMESTIC SHIPPING
All our products are shipped from Monday to Friday using reputable carriers such as UPS, FedEx, or USPS. We provide free delivery on all orders, which generally takes 1-6 business days to reach you, depending on your location. For orders not eligible for free delivery, shipping fees are determined based on the shipping carrier, shipping method, package weight, and destination. Be aware that additional charges may apply to shipments to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses. We usually ship your orders the same day, but if there are any delays or cancellations, we will promptly inform you.
INTERNATIONAL SHIPPING
Innotech is delighted to offer international shipping to customers worldwide. We recognize the significance of delivering your IT hardware products promptly and efficiently, regardless of your location. However, we adhere to all international trade laws and restrictions, and consequently, we do not ship to countries currently under a United States embargo.
Shipping Carriers And Transit Times
We employ reliable international shipping carriers like UPS, FedEx, and DHL to ensure your orders are delivered quickly and securely. The estimated transit time for international shipments typically ranges from 7-15 business days, depending on the destination and selected shipping method. Please be aware that customs clearance processes may cause delays, which are beyond our control.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, taxes, or additional fees imposed on their orders by their country's customs authorities. Innotech cannot anticipate or control these charges, and we advise customers to familiarize themselves with their country's import regulations before placing an order. It is crucial to note that these charges are not included in the item price or shipping costs.
Shipping Restrictions and Embargoed Countries
Innotech strictly adheres to all U.S. export regulations and does not ship to countries currently subjected to U.S. trade embargoes or sanctions. This includes, but is not limited to, countries like Cuba, Iran, North Korea, Syria, and Crimea. We reserve the right to cancel any order that violates these restrictions or is deemed undeliverable for any other reason.
ORDER PROCESSING
We strive to process and ship your order as quickly and efficiently as possible. All orders received by 4 PM EST are shipped the same day. Orders received after 4 PM EST will be processed and shipped on the next business day. If any issues arise with your order, we will notify you as soon as possible.
SHIPPING ADDRESSES
To prevent shipping-related problems, please ensure that you provide a precise and complete shipping address during checkout. Please note that we cannot be held responsible for orders shipped to incorrect addresses due to customer error. If you need to modify your shipping address after your order has been placed, please contact us immediately. We may not be able to make changes to your shipping address if your order has already been processed.
RETURNS AND REFUNDS
For information on how to return or exchange products, please refer to our Returns and Refunds policy.
By placing an order with Innotech, you acknowledge and agree to comply with all applicable laws and regulations, including U.S. export controls and the import regulations of the destination country.
RETURN POLICY
At Innotech, we prioritize your satisfaction with every product purchased from us. If you are not fully satisfied, we provide a comprehensive return policy to address your concerns.
GENERAL RETURN POLICY
You may return products purchased from Innotech within 30 days. The product must be in its original packaging with all included manuals, accessories, and items from the initial shipment. The product must be in its original condition, showing no signs of use or wear.
DEAD ON ARRIVAL POLICY
If you receive a defective, damaged, non-functional, or incorrect item, please contact us within 2 days of the product's arrival. We will quickly arrange for a replacement or refund based on your preference. Innotech will cover reasonable and customary ground shipping fees for returning such items. It is crucial to notify us within the 2-day window upon receiving the product.
FINAL SALE AND NON-RETURNABLE ITEMS
Some items may be designated as final sale, making them ineligible for return. These items may include products sold "as-is," completed or ongoing IT services, software and licenses, and consumable items like batteries and ink. Items returned damaged, unsanitary, or missing major contents will not be eligible for a refund.
RETURNS AND EXCHANGES WITH RMA NUMBERS
All returns and exchanges require an RMA (Return Merchandise Authorization) number, valid for 10 days. Obtain an RMA number by contacting us. Returns with opened box items, missing packaging, or accessories may result in a deduction in your refund. Notify us within 7 days of the shipment date if you think your order has been lost in transit.
RESTOCKING FEESS
Returned products will have restocking fees applied depending on their condition:
Shipping costs are non-refundable, and taxes will be applied to the refunded amount.
MANUFACTURER WARRANTY
Manufacturer warranty may not be applicable for every product. However, we provide a 1-year warranty for products we sell.
GOVERNING LAW AND DISPUTE SETTLEMENTY
All acts and transactions pursuant to the terms and conditions of this Return Policy, including the rights and obligations of the parties, shall be governed, construed, and interpreted in accordance with the laws of New Jersey, without giving effect to principles of conflicts of law. The federal and state courts in Morris County, New Jersey, shall be the exclusive forum for any action brought hereunder, and both parties consent to the jurisdiction of the state and federal courts in Morris County, New Jersey.
ATTORNEY'S FEESY
In the event that any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant this Return Policy, Innotech, in such dispute shall be entitled to recover all fees, costs, and expenses of enforcing any right under or with respect to the invoice or this Return Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals. Our aim is to provide you with the best possible customer experience and we will work tirelessly to resolve any issues that may arise. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our dedicated customer service team is available to assist you and will do everything possible to ensure that you are completely satisfied with your purchase from Innotech.
About Us
Thank you for visiting the Innotech eBay store, where you can find great deals on brand new IT equipment. Networking switches, routers, firewalls, servers, optics, and thermal printers are among our core products. We carry over 30 different brands. For over 17 years, our company has been serving customers and selling on eBay for over 10 years. We have five locations around the world. We have access to any brand you want thanks to our purchasing power. Our headquarters are in New Jersey, and we stock over 200,000 items!
